If a user asks a question to Kiite in a channel, the question will get forwarded to a Subject Matter Expert (SME). The response that the SME provides will be sent in a direct message to the original asker of the question. If the original asker confirms that the answer was helpful, Kiite will then take question and answer pair and post it back into the original channel so that everyone can learn from it.

There's also an option to switch off Quick Share. To do this, log in to the console and go to Settings and then Configuration. On the Configuration page, there is a section that allows you to turn off the Quick Share feature.

Because the Quick Share feature only relates to answers provided by SMEs, the Answer Delegation feature needs to be turned on for the Quick Share feature to be enabled.

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